The download flow is platform-specific. iOS users download from the App Store; Android users download from the Play Store whenever the operator has a Play Store app, or from the operator's APK distribution page when not. The desk recommends the App Store or Play Store version whenever available.
iOS download
Open the App Store on an iPhone or iPad running iOS 15 or later. Search for the operator's name, verify the developer name matches the operator's published developer name, and tap "Get" to install. The app is signed with the operator's developer certificate and is updated automatically through the App Store.
The first launch prompts for notification permissions and camera permissions (for KYC document upload). The desk recommends enabling both — notifications are how the platform surfaces reality checks and self-exclusion reminders.
Android download
Open the Play Store on an Android device running Android 10 or later. Search for the operator's name, verify the developer name and install count, and tap "Install". The app is signed with the operator's developer certificate and is updated automatically through the Play Store.
If the operator has not published a Play Store app, the next option is the APK distribution. The APK download page walks through the integrity check; verify the SHA-256 hash before installing.
System requirements
iOS 15 or later is required for the iOS app; Android 10 or later is required for the Android app. Older devices may run the app but the experience is degraded — the lobby scrolls slowly and the in-session UX is choppy.
The app uses 100–200 MB of storage depending on the platform. The first launch downloads an additional 50–100 MB of assets; subsequent launches use the cached assets.
First launch
The first launch walks through a short onboarding: language selection, notification permissions, camera permissions, and (optionally) a quick tutorial. The onboarding can be skipped; the desk recommends completing it on first launch so you understand the in-session UX.
After the onboarding, the app lands on the lobby. Sign in with your registered email or phone, complete the two-factor challenge, and you are ready to play.
App installation questions, answered
Where do I download the iOS app?
From the App Store. Search for the operator's name and verify the developer name matches the operator's published developer name.
Where do I download the Android app?
From the Play Store whenever the operator has a Play Store app. Otherwise from the operator's APK distribution page; verify the SHA-256 hash before installing.
What are the system requirements?
iOS 15 or later for iOS, Android 10 or later for Android. Older devices run the app but the experience is degraded.